Terms and Conditions
Last Updated: 30.05.2024
About Akay Tours
Akay Travel Service has been serving in travel business since 1972, capable to fulfill our operators needs and wishes at utmost satisfaction. As being an experienced handling agent in Turkey, we provide our special clients the most suitable packages according to their interest and special wishes which brought a very good reputation on the thought and planning that go into our holidays, as well as the personel service in which we take great pride.
These Terms and Conditions apply to any use of Akay Tours' services. Please read these Terms and Conditions carefully, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. By accessing or using Akay Tours' services, you are indicating that you have read these Terms and Conditions and agree to be bound by them. If you do not agree with all of these Terms and Conditions, you are not permitted to access or use the services.
1. Introduction
1.1 These Terms and Conditions, together with the Privacy Policy (collectively, the "Terms"), set out the terms on which Akay Travel Service ("Akay Tours", "we", "us", "our") provides services (the "Services") through Akay Tours' booking platform (the "Platform") as may be made available through our website (www.akaytours.com, together with all related domains, white label and affiliate sites, mobile properties, and related applications, collectively referred to as the "Website") and over the telephone. When we refer to "you", we mean any person that accesses or uses the Services. Akay Tours is not a travel or tour agency, nor is it a supplier of tours, activities, or experiences. When you make a booking, you are using the Platform to contract with third-party suppliers.
1.2 If you wish to contact Akay Tours, please visit our Customer Care page giving information about ways to contact us. You can also write to us at the following address: Akay Travel Service, Akay Plaza, Aspendos Bulvarı No:214 07200, Antalya Turkey.
1.3 These Terms govern your relationship with us in respect of your use of the Services, including any bookings that you make of any tour, ticket, attraction, activity, and/or experience (described in these Terms as an "Experience") that is advertised on the Website and is made available by a third-party supplier (each, a "Product").
1.4 By using or accessing the Services, by booking a Product ("Book", "Booking"), and/or creating an account on the Website (an "Akay Tours Account"), you agree to be bound by these Terms without modification, and you represent that you have read and understood them. In all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms on behalf of all the persons named in the Booking.
1.5 We may update or otherwise modify these Terms at any time, and you understand and agree that your continued access or use of the Services after such change signifies your acceptance of the updated Terms. We will note the date that updates were last made to the Terms at the top of this page, and the updated Terms will take effect upon posting. It is your responsibility to return to this page periodically to review the most current version of the Terms.
1.6 THE WEBSITE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
2. Use of the Services
2.1 By using the Services, you represent and warrant that (i) all information you provide is true, accurate, current, and complete, and (ii) you are at least 13 years old. Akay Tours does not knowingly collect information from anyone under the age of 13.
2.2 Your use of the Services is authorized by Akay Tours solely for personal, non-commercial purposes and/or to make legitimate bookings of the Products offered. You agree not to use these Services for any speculative, false, or fraudulent requests or bookings.
2.3 Additionally, you represent and warrant that you (a) are not currently suspended or previously banned by Akay Tours from using the Services; (b) are not acting on behalf of a competitor of Akay Tours; (c) will not create more than one Akay Tours account; and (d) have the authority to enter into this agreement and that doing so does not violate any other agreements you are a party to.
2.4 We reserve the right, at our sole discretion, to deny access to the Services to anyone at any time and for any reason, including but not limited to violations of these Terms and Conditions.
2.5 When accessing or using the Website, you may encounter content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Akay Tours does not endorse such content and cannot guarantee its accuracy. You access and use the Website at your own risk.
3. Akay Tours Accounts
3.1 You may need to create an Akay Tours Account and provide information about yourself in order to use some of the features on the Website and other Services, including when you make a Booking. You are responsible for maintaining the confidentiality of your Akay Tours Account password and log-in credentials ("Akay Tours Account Credentials"). You are also solely responsible for all activities (including Bookings) that occur in connection with your Akay Tours Account. You agree to notify us immediately of any unauthorized use of your Akay Tours Account.
3.2 Your Akay Tours Account is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an Akay Tours Account for any person other than yourself, provide an email address or other personal details other than your own, or create multiple Akay Tours Accounts.
3.3 We may terminate or suspend access to your Akay Tours Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your Akay Tours Account or ability to use the Services if you misuse the Website. Any such termination or suspension could prevent you from accessing your Akay Tours Account, the Website, User Content (as defined in Section 6.1), Website Content (as defined in Section 4.1), and/or any other related information.
3.4 You may terminate your Akay Tours Account at any time by contacting us to request that we close your Akay Tours Account, and by discontinuing your use of any and all parts of the Services. If you close your Akay Tours Account, we may continue to display your previously published User Content and are under no obligation to remove any of your User Content.
3.5 AS A USER OF THE SERVICES, YOU UNDERSTAND AND AGREE THAT: (1) NEITHER AKAY TOURS NOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED BOOKINGS MADE USING YOUR AKAY TOURS ACCOUNT AND/OR AKAY TOURS ACCOUNT CREDENTIALS; AND (2) THE UNAUTHORIZED USE OF YOUR AKAY TOURS ACCOUNT AND/OR AKAY TOURS ACCOUNT CREDENTIALS COULD CAUSE YOU TO INCUR LIABILITY TO BOTH AKAY TOURS AND OTHER USERS.
4. Payment
4.1 Payment for bookings made through Akay Tours' website can be completed using the provided payment methods, which may include credit/debit cards, bank transfers, or other online payment options.
4.2 By providing payment information, you represent and warrant that you are authorized to use the chosen payment method and that all information provided is accurate and current.
4.3 Akay Tours reserves the right to verify the validity of payment information before processing bookings.
4.4 Prices for tours and services listed on the website are displayed in the currency specified on the booking page. Additional fees or charges may apply, such as taxes or service fees, and will be clearly indicated before completing the booking process.
4.5 Once a booking is confirmed and payment is processed, it is non-refundable unless otherwise stated in the cancellation policy of the specific tour or service.
4.6 Akay Tours does not store or retain payment card details after the transaction is completed. All payment information is processed securely in compliance with industry standards and regulations.
4.7 Any disputes regarding payments or billing should be addressed promptly to Akay Tours' customer support team for resolution.
5. Changes and Cancellations
5.1 Changes to booked tours or services may be permitted, subject to the terms and conditions of the specific tour operator or service provider.
5.2 To request a change or cancellation, users must contact Akay Tours' customer support team as soon as possible, preferably before the scheduled start time of the tour or service.
5.3 Change and cancellation policies vary depending on the tour or service booked. Users are responsible for familiarizing themselves with the applicable policies before making a booking.
5.4 Some tours or services may be non-refundable or subject to a cancellation fee if canceled within a certain timeframe. This information will be clearly stated during the booking process.
5.5 Akay Tours reserves the right to modify or cancel bookings in exceptional circumstances, including but not limited to inclement weather, natural disasters, or unforeseen events. In such cases, alternative arrangements or a refund may be offered at the discretion of Akay Tours.
5.6 Refunds for cancellations, if applicable, will be processed using the original method of payment, unless otherwise specified.
5.7 Any disputes or inquiries regarding changes or cancellations should be directed to Akay Tours' customer support team for assistance.
6. Disclaimer
6.1 Akay tours is not responsible for the availability of tours or services on the website. The availability of tours or services is subject to change at any time.
6.2 Akay tours does not guarantee the availability of tours or services on the website. The availability of tours or services is subject to change at any time.
6.3 Akay tours does not guarantee the accuracy, completeness, or reliability of any information provided on the website.
6.4 Akay tours does not guarantee the availability of tours or services on the website. The availability of tours or services is subject to change at any time.
6.5 Akay tours does not guarantee the accuracy, completeness, or reliability of any information provided on the website.
6. Data Protection
6.1 Akay Tours takes the privacy and security of user data seriously. We collect and process personal information in accordance with our Privacy Policy, which outlines how we collect, use, disclose, and protect user data.
6.2 By using Akay Tours' services, you consent to the collection and processing of your personal information as described in our Privacy Policy.
6.3 Personal information provided by users, such as name, contact details, and payment information, is used solely for the purpose of facilitating bookings and providing customer support.
6.4 Akay Tours may share personal information with third-party service providers, such as tour operators or payment processors, only to the extent necessary to fulfill bookings and provide services.
6.5 Users have the right to access, update, or delete their personal information held by Akay Tours. Requests to exercise these rights should be submitted to Akay Tours' customer support team.
6.6 Akay Tours implements technical and organizational measures to protect user data against unauthorized access, disclosure, alteration, or destruction.
6.7 Users are responsible for maintaining the confidentiality of their account credentials and should not share them with third parties.
6.8 Any questions or concerns regarding data protection should be addressed to Akay Tours' privacy team for resolution.