Privacy Policy

Last Updated: 30.05.2024

Privacy Policy

This Privacy Policy governs the manner in which Akay Travel Service ("Akay Tours", "we", "us", or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the akaytours.com website ("Site") and the services offered by Akay Tours ("Services").

1. Collection and Use of Personal Information

We collect personal information from Users in a variety of ways, including when Users visit our Site, register on the Site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. We may collect and use Users personal information for the following purposes:

• To process bookings: We may use the information Users provide about themselves when making a booking only to provide service to that booking. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their booking. It may also be used to respond to their inquiries, questions, and/or other requests.

2. Automated data collection

Akay Tours utilizes various automated data collection tools to understand and enhance visitors' interactions and preferences on the site. These data may include site traffic, user engagement, and demographic information. Automated data collection methods may involve cookies, pixels, and similar technologies.

3. Reviews and Ratings

Customers of Akay Tours can share their experiences and provide feedback by leaving reviews and ratings on the site regarding tours and services. These reviews and ratings serve as valuable reference points for other users and provide feedback to improve the quality of services offered by Akay Tours.

4. Customer Support

Akay Tours provides customer support through various communication channels to ensure customer satisfaction. Users can reach out for assistance, ask questions, or report issues using methods such as email, phone, or live chat. The customer support team endeavors to resolve users' issues and provide a positive experience.

5. Improvement of Customer Service

Akay Tours is committed to continuously improving its customer service to enhance user satisfaction. Through feedback collected from reviews, ratings, and direct communication with customers, Akay Tours identifies areas for improvement and implements strategies to enhance the overall customer experience.

If you need more detailed information or further assistance in crafting comprehensive texts using these headings, feel free to let me know!

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@akaytours.com.

8. Integration of Services of Third Parties

Service	Description	Privacy Policy
Google	Map Services	https://policies.google.com/privacy
QNB Finansbank	Payment Services	https://www.qnbfinansbank.com/en/information/confidentiality-policy
TCMB	Exchance Rates Services	https://www.tcmb.gov.tr/wps/wcm/connect/EN/TCMB+EN/Bottom+Menu/Other/Privacy+Policy